DeLonghi EN355.GAE - Инструкция по эксплуатации - Страница 30

Troubleshooting 

Videos are available

on the App and on www.nespresso.com - Go to section “services”.

Pairing has not succeeded.

-  Check that the 

Bluetooth

®

 on the smartphone or tablet is activated.  

-   Check the compatibility of your smartphone or tablet with the machine  

(see page 3).

-  Ensure the smartphone or tablet is placed next to the machine (max 

distance 20 cm) during the pairing.

-  Make sure to not turn ON any microwave close to the machine during 

pairing.

If you want to unpair your machine,  
via the App.

-  Go on the App “Name”, click on “Machine status”,then click on “Unpair this 

machine”. 

-  Click on “unpair this device” to confirm the unpairing.

-  

Note

: In case of an unpairing, all the setups and specifications will be lost 

and the machine will be reset to factory settings.

No lights on the coffee machine.

-  Machine turned OFF automatically. See paragraph on  “Energy Saving Concept”.

-  Check the mains: plug, voltage, fuse.

No coffee, no water, unusual coffee flow.

-  Check if the water tank is correctly positioned, if empty, fill with potable water. 

-  Descale it if necessary. 

Coffee is not hot enough.

- Preheat cup.

- Descale the machine if necessary.

The slider does not close completely or 
the machine doesn't start brewing.

-  Empty the capsule container.

-  Check that no capsule is blocked inside the machine.  

(

Note:

 do not put the finger inside the machine)

Leakage (water under the machine).

-  Unplug the machine.
-  Empty drip tray if full and remove all the water under the machine. Then plug 

again the machine.

-  If problem persists, call the 

Nespresso

 Club. 

Maintenance light is ON.

-  Brew button light ON and maintenance LED slow blinking means descaling  

is required.

-  Brew button is OFF and maintenance LED is ON means water tank  

is empty and/or capsule tray full.

- If problem persists, call the 

Nespresso

 Club.

Nespresso

 light is ON.

-  It means your capsule stock is empty. You can order capsules via the App or 

Nespresso

 website.

Machine overheating or in an environment 
below 0°.

- Maintenance light will go on.
- Brewing button will be off.

-  Temperature button will blink fast. 

Please wait for all buttons to switch off, this will take a few minutes.  
During this time the machine cannot be used.

Water or coffee flow does not stop even 
when pushing the brewing button. 

-  Gently move the slider towards the back of the machine to stop the flow.

Hot water flow always stops a short time after pressing the brewing 
button to stop. this is a normal behavior not a troubleshooting.

No coffee flow, water goes directly into the 
drip tray (despite inserted capsule).

-  Pull the slider to ensure it is closed. 

-  If problem persists, call the 

Nespresso

 Club.

Machine turns to OFF mode.

-  To save energy the machine will turn to OFF mode after 9 minutes of non-use.
-  See paragraph on “Energy Saving Concept”.

-  Press one of the coffee buttons to turn to "ON-mode" or open the slider.

Capsule container and drip tray are stuck.

- Unplug the main.
- Lift the machine. 

- Use the hole underneath the machine to manually push out the container.
- Clean the capsule container, the drip tray and the insert.

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