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Troubleshooting: Q&A
114
Troubleshooting: Q&A
Mobile TV
Q:
Why can’t the device find any program guides?
A:
Select
Options
>
Rescan
. If this does not help, select
Options
>
Settings
to view
System status
. If there is no
signal strength or it is low, change location. Close and reopen
the
Settings
dialog to see if the signal is better.
Q:
Why can’t I open a channel or program?
A:
Select
Options
>
Settings
to view
System status
. If there
is no signal strength or it is low, change location. Close and
reopen the
Settings
dialog to see if the signal is better. If this
does not help, contact the service provider. Note also that the
service may not be available in your current location.
Q:
Why are there are problems with picture quality?
A:
In environments with a low quality AC supply voltage, the
picture may be degraded. To fix this, remove the charger from
the AC outlet. If that does not help, switch the device off and
on again, or remove and insert the battery.
Q:
Why is the program guide showing wrong starting times
for programs?
A:
The home city setting of your device is probably incorrect.
Open
Clock
, and press
. Scroll to a city in your current
time zone, and select
Options
>
My current city
. The city is
displayed in the clock main view, and the time in your device
is changed according to the city selected. Check that the time
is correct and matches your time zone.
Q:
Why can’t I watch Mobile TV sometimes, even when I’m
within the Mobile TV network coverage?
A:
If you have installed and use a virtual private network (VPN)
client, you may have a VPN connection active. You cannot use
Mobile TV when a VPN connection is active.
Q:
Why doesn’t the program guide show programs for the
whole week?
A:
Depending on the size of the program guide, 3-7 days are
shown. The more information a program guide contains, the
less days can be shown.
Access codes
Q:
What is my password for the lock, PIN, or PUK codes?
A:
The default lock code is
12345
. If you forget or lose the lock
code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial internet service
provider (ISP), or network service provider.
Application not responding
Q:
How do I close an application that is not responding?
