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Quick tips for troubleshooting
If your network is unresponsive or does not function normally, restart your network:
1. Unplug the Ethernet cable from the access point to your network switch or Internet
modem.
2. If you use a power adapter, disconnect it from the access point.
3. Plug in the Ethernet cable from the access point to your network switch or Internet
modem. Wait two minutes.
4. If you use a power adapter, connect it to the access point and wait two minutes.
If you cannot connect over WiFi to the access point, try the following:
•
Make sure that the WiFi LED on the access point is not off.
If the WiFi LED is off, one or both WiFi radios are probably off too. For more
information about the WiFi radios, see Turn a radio on or off on page 86.
•
Make sure that the WiFi settings in your WiFi device and access point match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the access point and WiFi device must match exactly.
For information about accessing the access point for initial configuration over a WiFi
connection, see Connect to the access point for initial configuration on page 26.
•
Make sure that your WiFi device supports the security that you are using for your
WiFi network (WPA2 Personal or WPA2 Personal Mixed). For more information, see
View or change the settings of a WiFi network on page 56.
•
Make sure that your WiFi device is not too far from the access point or too close. To
see if the signal strength improves, move your WiFi device near the access point but
at least 6 feet (1.8 meters) away.
•
Make sure that the WiFi signal is not blocked by objects between the access point
and your WiFi device.
•
Make sure that the access point’s SSID broadcast is not disabled.
If the access point’s SSID broadcast is disabled, the WiFi network name is hidden
and does not display in your WiFi device’s scanning list. To connect to a hidden
network, you must enter the network name and the WiFi password. For more
information about the SSID broadcast, see Hide or broadcast the SSID for a WiFi
network on page 61.
•
Make sure that your WiFi device does not use a static IP address but is configured
to receive an IP address automatically with DHCP. (For most devices, DHCP is the
default setting.)
User Manual
231
Diagnostics and
Troubleshooting
Insight Managed Smart Cloud Wireless Access Point WAC510 User Manual
Характеристики
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