Tefal X-Рlorer Serie 95 Animal Care (RG7975WH) - Инструкция по эксплуатации - Страница 42

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FAULT

SOLUTION

Cannot start the robot

•  Make sure the robot is connected to power supply.

•  Make sure the battery is fully charged.

The robot suddenly stops working

•  Check whether the robot is stuck or blocked by obstacles.

•  Check whether the battery is too low.

•  If the problem persists, please shut it down, wait for 3 seconds, and then restart it.

•  The appliance may be overheating :

ū Stop the appliance and leave cool for at least 1 hour.

ū If it overheats on repeated occasions, contact the Approved Services Centre.

Cannot charge the robot

•  Check whether the indicator on the charging dock is on (when the robot is not on 

the charging dock).

•  If not, check that the charger is properly connected or contact an Approved 

services Centre to change the charger.

•  Check whether the indicator on the charging dock is off and the indicator on the 

robot is flashing during charging.

•  Wipe dust off charging electrodes with dry cloth.

The charger is getting hot

This is perfectly normal. The vacuum cleaner can remain permanently connected to 

the charger without any risk.

The robot cannot return to the 

charging dock

•  Clear the charging dock of objects within 0.5m on the left and right sides and 

within 1.5m ahead.

•  Make sure that the robot starts cleaning from the charging dock without abnormal 

movement.

•  When the robot is near the charging dock, it can return faster. But if the charging 

dock is located far away, the robot will need more time to return. Please wait during 

its return.

•  Clean charging electrodes.

The cleaning schedule is not 

executed

•  Make sure the robot has been powered on.

•  Set the time and schedule the time for automatic cleaning with the app.

•  Make sure the appointment time has been set correctly.

•  Check whether the battery level is too low to start cleaning.

•  The robot will not start any scheduled cleaning when the task is being performed.

Suction whistling

•  Check the suction inlet for any obstruction.

•  Empty the dust box.

•  Clean filters.

•  Check whether filters are wet due to water or other liquids on the floor. Let filters 

dry naturally thoroughly before use.

•  The dust collector is not properly fitted :

ū re-position it correctly.

•  The intake head is clogged : 

ū remove the power-brush and clean it.

The rolling brush does not rotate

•  Clean the rolling brush.

•  Check whether the rolling brush and the brush cover are installed correctly.

Abnormal action or sweep route of 

the robot

•  Carefully clean the sensor with dry cloth.

•  Restart the robot.

No water released during mopping

•  Make sure there is enough water in the water tank.

•  Check whether the mop module is installed correctly.

•  Check whether the water outlet is blocked.

The robot cannot connect to your 

Wi-Fi network

Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this 

equipment does not support 5GHz bands.

6.