Krups Nespresso (XN890810) - Инструкция по эксплуатации - Страница 33

EN

33

Troubleshooting

Videos are available via the 

Nespresso

 Mobile Application and on www.nespresso.com – Consult the "Services” section. 

No light on the keys and indicator lights.

- Check the outlet, plug, voltage and fuse.
-  Turn on the machine by pressing one of the 9 

keys for 1 second.

- If the problem persists, call 

Nespresso

.

The "Descaling" alert blinks orange and the milk-
based drinks keys work.

- 

Descaling is required: a few cycles remain 
before your machine locks itself. Descale the 
machine.

When you press the recipe key, it does not start 
and the "Descaling" alert, Lungo and Ristretto 
keys blink. 

- 

The machine is in safety mode against scale; 
use is blocked. Descale the machine; refer to the 
"Descaling" paragraph.

During descaling, the Lungo + Ristretto keys blink 
and the "Descaling" indicator light remains lit. 

- 

Your water tank is empty, but the descaling 
cycle is not completed. Rinse the water tank and 
completely fill it with fresh drinking water. Press 
the Lungo + Ristretto keys to resume the cycle.

The 9 keys blink quickly non-stop.

- 

The water tank is empty. Several recipes in a 
row were launched with no water in the water 
tank; the priming mode will be launched after 
pressing any key. Pour water in the water tank. 
Place the milk frother and a container under 
the head. Some water may come out of it after 
pressing a key.

The recipe key blinks rapidly during preparation.

- The water tank is empty. Fill the water tank. 

The milk foam is insufficient.

- 

Use refrigerated skimmed or semi-skimmed milk 
(approximately 4° C).

- Rinse the milk frother after each preparation.
- 

Descale the machine (see the "Descaling" 
paragraph).

- 

Refer to the paragraph "Milk recipe 
preparations".

- Correctly center the cup relative to the machine.
- Clean the milk frother connection.

Milk-based recipes keys do not light up.

- Set up the milk frother so that all keys light up.

Milk overflows from the mug during preparation.

-  Refer to "Milk recipe preparations" paragraph 

prior to making milk-based preparations to 
adjust the quantity of milk or to choose a more 
suitable mug.

The "Clean" alert is a steady orange light.

- Remove the milk frother. Rinse it.

The lever does not fully close.

- 

Empty the capsule container. Ensure that there are 
no capsules blocked in the capsule container.

Leakage around the capsule (water present in the 
capsule container).

- 

Properly insert the capsules. In the event of a 
leak, call 

Nespresso

.

No coffee, no water.

- The water tank is empty: fill it.
- 

Descale if necessary, see the "Descaling" 
paragraph.

The coffee flows very slowly.

- The flow rate depends on the capsule type.
- 

Descale if necessary, see the "Descaling" 
paragraph.

No coffee, only water is flowing (despite having 
inserted a capsule).

- Call 

Nespresso

.

The coffee is not hot enough.

- Preheat the cup.
- Perform a rinse of the machine.
- 

Descale if necessary, see the "Descaling" 
paragraph.

Cannot go to the Menu Mode (e.g. "Descaling" 
"Automatic Power Saving Setting").

- Turn on the machine. 
- 

Ensure that you simultaneously press the keys 
for 3 seconds.

- Plug/unplug the machine.
- If the problem persists, call 

Nespresso

.

Irregular blinking.

- 

Send the machine to the repair center or call 

Nespresso

.

The 9 keys blink simultaneously for 10 seconds 
and the machine turns off.

- 

Breakdown Alarm: Arrange to have the machine 
repaired or call 

Nespresso

.