Dreame W10 - Инструкция по эксплуатации - Страница 14

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FAQ

Problem

Possible Cause and Solution

The robot moves 

without following the 

set route.

1. Objects such as power cords and slippers should be organized before using the robot.

2. Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before 

    using the robot.

The robot misses the 

rooms to be cleaned.

1. Make sure that the doors of the rooms to be cleaned are open.

2. Check whether there is a threshold higher than 1.8 cm at the door of the room. The robot cannot climb over high 

    thresholds or steps.

3. The place in front of the room to be cleaned is wet and slippery, causing the robot to slip and work abnormally. 

    It is recommended to dry the floor before using the robot.

4. Check whether there is a small door mat or carpet at the door of the room. The carpet will be avoided while the 

    robot is mopping. Please turn off the carpet recognition function on the Setting page of the app.

The robot often strays 

into no-go zones or 

areas with virtual walls.

1. View the homepage of the app to check whether an error occurs  to the current map, if so, restore the map in the 

    Map Management settings.

2. When you set virtual walls or no-go zones, it is recommended to adjust boundaries based on the home 

    environment and include all areas that are prone to getting the robot stuck, such as sinking steps and bottoms 

    of furniture.

The robot gets into 

trouble while working 

and stops.

1. The robot automatically powers off when its battery is depleted to 0%.

2. The robot fails to charge, which causes its battery to run out and the robot to shut down. The possible cause is 

     that the base is not connected to the power supply, or the robot and the base are in poor contact. Please check 

     the connection.

If the problem persists, please contact the after-sales service.

The robot will not 

resume cleaning after 

charging.

1. Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming 

    cleaning.

2. The robot does not resume cleaning when it is manually recharged or placed onto the base.

The robot will not clean 

automatically at the 

scheduled time.

The robot has low battery. The scheduled cleaning will not start unless the battery level is over 15%.

FAQ

Problem

Possible Cause and Solution

The robot does not 

respond to the base.

The robot is too far away from the base and they cannot communicate with each other. It is recommended to use the app to control 

the robot.

Water in the fresh tank 

is insufficient.

1. Replenish clean water in time.

2. Unplug the power cord of the base, take out the fresh tank and put it back, and then power on the base and try again.

3. Pour out the remaining water in the fresh tank, rinse the bottom of the fresh tank and filter media, and then try  

    again after adding water into it.

4. Check the metal filter at the water inlet of the base to see if there are foreign objects, if any, please take out the 

    foreign objects.

If the problem persists, please contact the after-sales service.

The water level in 

the washboard is 

abnormal.

1. Remove the washboard and check whether the sewage drain is blocked and clean it.

2. Wipe the metal elastic pieces of the overflow sensor within the washboard with a dry cloth.

3. Gently press down on the waste tank to ensure that the waste tank is installed in place.

4. Check if the sealing ring of the waste tank is loose or not installed properly, if so, reset it manually. If the problem 

    persists, please contact the after-sales service.

The washboard is not 

installed.

Check whether the washboard is installed in place or whether the clips on both sides of the washboard are in place.