Dreame W10 - Инструкция по эксплуатации - Страница 13

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FAQ

Problem

Possible Cause and Solution

The robot will not turn 

on.

1. The battery is low. Recharge the robot on the base and try again.

2. The temperature of the battery is too low or too high. It is recommended to operate the appliance at a 

     temperature between 32 ℉ (0℃ ) and 104 ℉ (40℃ ).

The robot will not 

charge.

1. The base is unplugged. Make sure that both ends of the power cord are plugged in. 

2. Poor contact. Wipe the charging contacts on both the base and the robot.

The robot fails to 

connect to Wi-Fi.

1. The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.

2. The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi  connection.

3. The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.

4. The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.

A room-based map 

cannot be created in 

the app.

1. The robot must start from the base to create a map. It is recommended to use the fast mapping function.

2. Do not move the robot when the robot creates a map for the first time, otherwise positioning failure may occur.

3. After the robot creates a map for the first time, check whether it fails to return to the base and remove any obstacles around it.

The robot cannot find 

the base or will not 

return to the base.

1. The base is unplugged or is moved when the robot is not placed onto the base.

2. The robot can not return to the base since its path is blocked. For example, a door is closed.

3. There are too many obstacles around the base. Place the base in an area without any obstacles around it.

4. Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the  base, it might not be   

    able to automatically return to the base, in which case you need to manually place the robot onto the base.

5. Wipe the signaling area on the base to prevent dust or dirt.

The robot is stuck in 

front of the base and 

cannot return to the 

base.

1. Check whether there is enough space around the base. keep the immediate area 1.5 m in front of the base and 5 cm on both side 

    of the base clear of objects.

2. The robot may slip. Check whether there is water in front of the base, if so, wipe it and try to send the robot back again.

3. It is recommended to change the place where you put the base and try again.

The robot will not turn 

off.

1. The robot can be turned off only when it is not charging. To turn off the robot, move the robot away from the 

    base and press and hold the      button for 3 seconds.

2. If the robot cannot be turned off by performing step 1, press and hold the      button for 10 seconds to forcibly 

    turn off the robot. If the problem persists, please contact after-sales service.

FAQ

Problem

Possible Cause and Solution

The charging speed is 

slow.

It takes about 6 hours to fully charge the robot when its battery is low.

1. If you operate the robot at temperatures outside of the specified range, the charging speed will automatically 

    slow down to extend the battery life.

2. The charging contacts on both the robot and the base may be dirty, please wipe them with a soft cloth.

The robot is 

malfunctioning.

Turn off the robot and then restart it.

The side brush falls off.

1. Re-install the side brush until it clicks into place.

2. The side brush is entangled by power cords. Remove the power cords from the floor before cleaning.

The mop pad falls off.

The mop pad is entangled by power cords. Remove the power cords from the floor before cleaning.

The cleaning 

performance is poor.

1. The dust bin is full. Empty it.

2. The filter needs cleaning. Check and clean it.

3. The filter is not fully dried after being washed. Dry the filter before use.

The robot leaks dust 

while cleaning.

Take out the main brush and the dust bin, and remove any debris that may have become trapped around spaces that hold the main 

brush and the dust bin.

The noise increases 

while the robot is 

operating.

1. The dust bin is full. Empty it.

2. Hard objects are trapped around the main brush and the dust bin. Check and clean them up.

3. The main brush and the side brush may be entangled with hair or debris. Check and clean them up.

4. Switch the suction mode to Standard or Quiet.

The robot makes a 

strange noise while 

operating.

Please turn and press the main wheel to check if there is any object entangled or stuck, if so, clean them in time. If the problem 

persists, please contact the after-sales service.

The robot is stuck and 

stops operating.

1. Check the corresponding area to make sure whether there are obstacles such as power cords, curtains, or carpet 

    tassels around the robot. It is recommended to remove them so that the robot can continue to work.

2. The robot may be stuck by furniture. It is recommended to elevate the furniture, place a physical barrier to block 

    off the problem areas, or set no-go zones by using the app.