DREAME Bot Robot Vacuum and Mop D9 Pro Black (RLS5-BL0) - Инструкция по эксплуатации - Страница 12

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FAQ

Problem Type

Solution

Robot does not turn on

The battery level is low. Recharge the robot at the charging dock, then try again.

The ambient temperature is too low (below 0° C) or too high (above 40° C). The operating temperature of 

the robot is 0° C to 40° C.

Robot does not 

recharge

The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in 

correctly.

Poor contact. Clean the charging contacts of the charging dock and the robot.

Robot does not return 

to charging dock

There are too many obstructions around the charging dock. Place the charging dock in a more open area.

Please clean the dock's signaling area.

Robot is malfunctioning

Turn off the robot and then reactivate it.

Robot is making a 

strange noise

A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot 

and remove any debris.

Robot no longer cleans 

efficiently or leaves 

dust behind

The dust bin is full. Please clean it.

The filter is blocked. Please clean it.

A foreign object is caught in the main brush. Please clean it.

Robot cannot connect 

to Wi-Fi

There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of 

the Mi Home/Xiaomi Home app, then try reconnecting.

Location permission is not open. Please ensure the location permission on the Mi Home/Xiaomi Home 

app is enabled.

Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.

5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.

The username or password of Wi-Fi is incorrect. Please enter the correct username and password.

Robot does not perform 

scheduled cleaning

The robot has low battery. Scheduled cleaning will not start unless the robot has been recharged in time.

FAQ

Problem Type

Solution

Does leaving the robot on the 

charging dock consume power if it 

is already fully charged?

Leaving the robot on the charging dock after it’s fully charged consumes very little electricity 

and helps maintain optimal battery performance.

No water comes out of the 

mopping module, or only a little bit 

comes out

Confirm that the water tank is filled with water, and clean the mop pad if necessary.

Clean the mop if it becomes dirty.

Make sure the mop pad is installed correctly according to the user manual.

Clean the blowhole on the top of the water tank.

Robot doesn’t resume cleaning 

after charging

Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming cleaning.

The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.

Robot doesn’t return to charging 

dock after being moved

Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot 

is too far from the charging dock, it might not be able to automatically return on its own, in 

which case you need to manually place the robot onto the charging dock.