Xiaomi Mi Robot Vacuum-Mop 2 Ultra (BHR5195EU) - Инструкция по эксплуатации - Страница 10

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Battery

The vacuum-mop contains a high-performance lithium-ion battery pack. 

Please ensure that it remains well-charged during daily use to maintain 

optimal battery performance.

Note:

If the vacuum-mop is not used for an extended period, turn it off and put 

it away. To prevent damage from over-discharging, the vacuum-mop should be 

recharged at least once every three months.

Charging Dock

* Clean it as needed.

Clean the contacts of the charging dock with a soft cloth.

2. Clean and dry the mop pad.

CAUTION: 

 · Remove the pad from the water tank before cleaning it, and make sure dirty water does 

not flow back into the water outlet to avoid clogging.

 · Do not press too hard on the mop pad, as this can hinder its performance. Pad should be 

cleaned before each use.

 · It is recommended to change the mop pad every 3 to 6 months.

1. Pull the mop pad off  the water tank to remove it.

Mop Pad

* After-each-use cleaning is recommended.

Troubleshooting

Issue

Possible Cause and Solution

What should I do when the vacuum-mop does 

not turn on?

The vacuum-mop's battery may be low when the ambient temperature is below 0°C or above 40°C, 

please only use the vacuum-mop in environments with a temperature in the range of 0–40°C. Please 

charge it before use.

What should I do when the vacuum-mop does 

not charge?

Check whether the power cord is properly plugged into both the charging dock and the power 

outlet, and make sure the charging contacts are clean. If not, please wipe the charging contacts on 

both the dock and the vacuum-mop clean with a dry cloth.

Why doesn't the vacuum-mop return to the 

dock to charge?

Check whether there are too many obstacles around the charging dock, place the dock in a location 

without any obstacles around it. Make sure there are no obstacles within 0.5 meters on both sides, 

nor within 1.5 meters in front of the charging dock. Please clean the dock's signaling area.

What should I do when the vacuum-mop does 

not work as expected?

Turn off the vacuum mop, and turn it on again.

Why does the vacuum-mop make a strange 

noise?

A foreign object might be caught in the brush, side brush, or one of the main wheels. Stop the 

vacuum-mop and remove any debris.

Why doesn't the vacuum-mop clean as 

efficiently as before, or leave dust behind?

Please check whether the dust compartment is full, if so, empty it. Furthermore, please check the 

filter and clean it if necessary, and also check whether there is anything wrapped around any of the 

brushes.

What should I do when the vacuum-mop 

cannot connect to Wi-Fi?

Something is wrong with the Wi-Fi connection. Reset the Wi-Fi, then try reconnecting.

Location permissions are not enabled. Please ensure your device has location permissions enabled 

for the Mi Home/Xiaomi Home app.

The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.

The vacuum-mop does not support a 5 GHz Wi-Fi connection. Make sure the vacuum-mop is 

connected to a 2.4 GHz Wi-Fi connection.

The Wi-Fi network user name or password is incorrect. Make sure the user name and password used 

to connect to your Wi-Fi network are correct.