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Questions & Answers
Questions & Answers
If you have any questions on the use of your phone, you can contact us at
www.siemens-mobile.com/customercare
around the clock. As further help we have
listed below some frequently asked questions and answers.
Problem
Possible causes
Possible solution
Phone cannot be
switched on.
On/Off key not pressed long
enough.
Press On/Off key for at least two seconds.
Flat battery.
Charge battery. Check charging indicator in the
display.
Battery contacts dirty.
Clean contacts.
See also below under
"Charging error".
Too little standby
time.
Frequent use of organiser and
games.
Restrict use if necessary.
Fast search activated.
Deactivate fast search (page 78).
Display illumination on.
Switch off display illumination (page 67).
Unintentional keystrokes
(illumination!).
Close clamshell (page 7).
Charging error
(charge icon not
displayed).
Battery totally discharged.
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Temperature out of range:
+5 °C to +40 °C.
Make sure the ambient temperature is right, wait for a
while, then recharge.
Contact problem.
Check power supply and connection to the phone.
Check battery contacts and phone connection socket,
clean them if necessary, then insert battery again.
No mains voltage.
Use different mains power socket, check mains
voltage.
Wrong charger.
Only use original Siemens accessories.
Battery faulty.
Replace battery.
SIM error.
SIM card not inserted correctly. Check that the SIM card is inserted correctly (page 9).
Dirty SIM card contacts.
Clean SIM card with a dry cloth.
SIM card with wrong voltage.
Use 3V SIM cards only.
SIM card damaged
(e.g. broken).
Carry out a visual check. Change SIM card at service
provider.