Dreame D10S Plus - Инструкция по эксплуатации - Страница 14

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Problem Type

Solution

Robot cannot connect to 

Wi-Fi

There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version 

of the Dreamehome app, then try reconnecting.
Location permission may not have been granted. Please ensure the location permission on the 

Dreamehome app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.

Robot does not perform 

scheduled cleaning

The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery 

left.

Does leaving the robot on 

the base consume power if 

it is already fully charged?

Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain 

optimal battery performance.

No water comes out of the 

water tank, or only a little 

bit comes out

Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the blowhole on the top of the water tank.

Robot doesn't resume 

cleaning after charging

Make sure the robot is not set to Do Not Disturb mode (DND) as this will prevent it from resuming 

cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the base.

Problem Type

Solution

Robot returns to the base without 

performing auto-empty tasks

 DND mode prevents the robot from performing auto-empty tasks.

The dust collection bag is full

Check whether the dust collection bag is full. If so, replace it with a new one. It is recommended 

to replace the bag every 8-10 weeks. If not, check whether the auto-empty vent or air duct at 

the bottom of the base is blocked. Remove any blockage before use.

The auto-empty duration can be 

unacceptably long sometimes

When the robot has been performing auto-empty tasks for a period of time, or when the 

air duct does not function smoothly, the auto-empty duration will be extended to prevent 

blockage.

The upper cover of base fails to be 

closed

Check whether a dust collection bag is installed. If not, install one.

For additional services, please contact us via aftersales@dreame.tech 

Website: https://global.dreametech.com

Troubleshooting

Troubleshooting