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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
11 - 10
DIFFICULTY
SUGGESTIONS
Handling Incoming Calls
Double ring in FAX/
TEL mode.
The
FAX/MFC knows the incoming call is not a
fax, so it is signaling you to answer the telephone 
call. Pick up the 
FAX/MFC handset or answer from
an extension phone and press your
FAX/MFC’s
Telephone Answer Code (default setting is #51).
I have difficulty 
transferring a fax call to 
the 
FAX/MFC.
If you answered at the FAX/MFC, press
Start
and
hang up immediately. If you answered at an 
extension phone, press your FAX/MFC’s Remote 
Activation Code (default setting is  51). When 
your FAX/MFC answers, hang up.
The Caller ID does not 
display after the Call 
Waiting Signal. 
The Caller ID signal is sent ten seconds after the 
Call Waiting Signal and speaking may interfer with 
it. When you hear the Caller Waiting signal, ask the 
other party to hold while you catch the other call. 
Then stop speaking until you see the Caller ID on 
the LCD.
I have difficulty with 
custom features on a 
single line. 
If you have Call Waiting, Caller ID, Call Waiting/
Caller ID, Ring Master, Voice Mail, an answering 
machine, alarm system or any other custom feature 
on a single phone line with your FAX/MFC, it may 
create a problem sending or receiving fax data.
Example #1:  If you are having a telephone 
conversation and a fax communication signal 
comes through on your Call Waiting Call ID 
feature, you can verify that the second call is a fax 
by switching to it. You have the option to receive 
the fax call, by asking the first caller to hang up to 
clear the line.
Example #2:  If you are sending or receiving a fax 
message while a Call Waiting Caller ID (or other 
custom feature) signal comes through on the line, 
the signal can temporarily interrupt or disrupt the 
fax data. (Brother’s ECM feature should help 
overcome this problem.) This condition is related 
to the telephone system industry, and is common to 
all devices that send and receive information on a 
single, shared line with custom features. If 
avoiding a slight interruption is crucial to your 
business, a separate line with no custom features is 
recommended.
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 







