Seagate (ST12000NE0008) - Инструкция по эксплуатации - Страница 20

Seagate IronWolf Pro SATA Product Manual, Rev. G

19 

www.seagate.com

Drive specifications

2.13

Reference documents

Supported Standards

Serial ATA Revision 3.3 specification

ANSI Documents

INCITS 529-2018

ATA/ATAPI Command Set - 4 (ACS-4)

Specification for Acoustic Test Requirement and Procedures

Seagate part number:

30553-001

In case of conflict between this document and any referenced document, this document takes precedence.

2.14

Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in the purchase contract, 
Seagate warrants that each product (including components and subassemblies) that fails to function properly under 
normal use due to defect in materials or workmanship or due to nonconformance to the applicable specifications will 
be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s 
expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for 
transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the 
standard terms and conditions of purchase for Seagate products on the purchase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-
3472. Users can also determine remaining warranty using the Seagate web site (

www.seagate.com

). The drive serial 

number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate 
approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved 
container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. 
Contact the authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-
ride carrier experienced in handling computer equipment.

Storage

Maximum storage periods are 180 days within original unopened Seagate shipping package or 60 days unpackaged 
within the defined non-operating limits (refer to environmental section in this manual). Storage can be extended to 1 
year packaged or unpackaged under optimal environmental conditions (25°C, <40% relative humidity non-
condensing, and non-corrosive environment). During any storage period the drive non-operational temperature, 
humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications should be 
followed.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not 
sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the 
warranty.