DELL C2722DE - Инструкция по эксплуатации - Страница 112

112

        |       Troubleshooting

Problem

What you 
experience

Possible solutions

Intermittent 
charging 
when using 
USB Type-C 
connection to 
computer,
laptop, and so 
on

Intermittent 
charging

• Check if the maximum power consumption of 

device is over 90 W.

• Ensure that you use only Dell approved adapter 

or the adapter that comes with the product.

• Ensure that the USB Type-C cable is not 

damaged.

No image when 
using USB 
Type-C MST

Blank screen or
2nd DUT is not 
Prime mode

• USB Type-C input, Go to OSD menu, under 

Display Info check the Link Rate is HBR2 or 
HBR3, if Link Rate is HBR2, suggest to use USB 
Type-C to DP cable to turn on MST.

No network 
connection

Network 
dropped or 
Intermittent

• Do not toggle Off/On the power button when 

network is connected, keeps the power button 
On.

The LAN port is 
not functioning

OS setting or 
cable connection 
issue

• Ensure that the latest BIOS and drivers for your 

computer are installed on your computer.

• Ensure that the RealTek Gigabit Ethernet 

Controller is installed in the Windows Device 
Manager.

• If your BIOS Setup has a LAN/GBE Enabled/

Disabled option, make sure it is set to Enabled.

• Ensure that the Ethernet cable is connected 

securely on the monitor and the hub/router/
firewall.

• Check the status LED of the Ethernet cable to 

confirm connectivity. Re-connect both ends of 
the Ethernet cable if the LED is not lit.

• First power off the Computer and unplug the 

Type-C cable and power cord of the monitor. 
Then, power on the computer, plug in the 
monitor power cord and Type-C cable.