TESY GCV 1004724D C22 ECW 305084 - Инструкция по эксплуатации - Страница 19

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EN

English

TROUBLESHOOTING

If you have any problems with your water heater, please contact the service which is add in the warranty card or  the dealer from which you have bought the device.

Most frequent problems: 

Solution:

Failed connection to or finding of the Wi-Fi network of the appliance

Check whether the wireless connection symbol on the display is active.

Check whether the appliance is connected to the power supply source.

Get close to the appliance.

Failed connection to the home Wi-Fi network  

(wireless connection)

Check whether the modem is on.

If you use a laptop, make sure that the switch for the wireless connection, located in the 

front, the side or the back of the laptop is in ON position

Make sure that you have entered correctly the name of your home network.

Wait for about 1 minute and check again whether the connection is successful.

The water heater cannot be seen in the application.

Check whether your router is connected to the Internet.

The appliance has to be connected to the wireless router (modem) in your house (of-

fice).  

Check whether you have entered correctly the email of your account in the main menu 

of the appliance’s network. 

The water heater is connected correctly, but it does not work

Restart the application.

If the inbuilt wireless module does not find the wireless router 

(modem)

Use an additional wireless module to enhance the signal of the wireless router 

(modem).

After I have connected to the Wi-Fi network of the appliance, I do not 

see it in the browser window

Enter the address 10.0.0.1 in the address bar of the browser and you will see the 

application.

You have forgotten the password of the wireless Wi-Fi device of the 

water heater.

If you have forgotten the password for protection of your network, you will need to use 

the RESET function of the appliance to restore its factory settings. See Instruction for 

use and storage, Restore Factory Settings section.

An attempt to restore the factory settings fails.

The appliance has to be switched off from the stand-by button (it has to be illuminated in white). 

Upon opening the mobile application, the main menu is visualized in 

the water heater’s network

If upon activation of the mobile application the main menu of the water heater is loaded, 

and not the dedicated screen for control via the Internet, you need to stop the direct 

Wi-Fi connection with the appliance established through its aerial wireless network 

TCHxxxxxxxx and then connect to your home network. 

V. 

CONTROL VIA THE INTERNET

/

QUICK START

🅷

 /

Note: If upon activation of the mobile application the main menu of 

the electric water heater is loaded, and not the dedicated screen for 

control via the Internet, you need to stop the direct Wi-Fi connection with 

the appliance established through its aerial wireless network 

TCHxxxxxxxx.

Working with the screen to control the device via the Internet

1. 

To make any settings the water heater should be switched on: 

2. 

Manual operation mode 

Manually set the desired hot water quantity using the slider. During heating 

the message “HEATING” will appear on the screen and the current state will be 

shown in red colour.

When the appliance has reached the set value the message “READY” will appear 

on the screen and the current state will be shown in dark purple colour.

3. 

Weekly programmer mode   P1  ,  P2  and  P3

To see the time schedule of each programme and to change it, if needed, press 

the status bar or the icon 

 and select one of the three programme modes.

4. 

Eco mode 

,   

 , 

In Eco mode the electric heater elaborates its own algorithm for operation so as 

to ensure energy saving, and therefore, to reduce your electricity bill and at the 

same time to keep the comfort in your home while it is being used.

5. 

BOOST function 

or 

When the BOOST function is enabled the water heater will heat the water 

up to maximum possible temperature of  without changing the algorithm 

of operation of the respective mode of operation, i.e. without changing the 

weekly programme, the Eco Smart logics of operation or the manually set 

temperature.

6. 

Vacation mode 

If you plan to be away from home for more than 1 day, you can enable the 

Vacation mode so that the electric water heater will “know” when you will be 

back to provide you with hot water.

7. 

Calculating the consumed power over a period of time 

Using the embedded calculator for consumed power 

 you can track the 

energy costs for a specific period of time.

8. 

 Activity over past 24 hours.

9. 

GROUPING function

There is an opportunity to simultaneously control a group of appliances.
The grouping of appliances is done by selecting the icon 

.

10. 

Removing the GROUPING function:

Select the button 

 and the symbol   appears next to each appliance in the 

group.

 Date and time setting.

Shower symbol

The Handset symbol 

  provides you with information on the amount of hot 

water that has already been heated. The quantity of water has been calculated 

on the basis of average European norms and it may not coincide with your 

personal preferences for comfort.

For full instructions for use and store, follow thе link below: 

https://tesy.com.

TESY’s team reserves the possibility to change and add new functions in the 

products with inbuilt Wi-Fi module, as well as to change the instructions in 

accordance with the new versions of the software.