DREAME Robot Vacuum D9 White (RLS5-WH0) - Инструкция по эксплуатации - Страница 19

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Problem Type

Robot does not turn on

Robot does not recharge

Robot does not return to 

charging dock

Robot makes a strange noise

Robot no longer cleans 

efficiently or leaves dust 

behind

Robot cannot connect to 

Wi-Fi

Robot does not perform 

scheduled cleaning

Robot is malfunctioning

Solution

Battery level is low. Recharge the robot at the charging dock, then try again.

The ambient temperature is too low (below 0°C) or too high (above 40°C). The operating temperature of the 

robot is 0°C to 40°C.

The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.

Poor contact. Clean the charging contacts of the charging dock and the robot.

There are too many obstructions around the charging dock. Place the charging dock in a more open area.

Please clean the dock's signaling area.

The dust bin is full. Please clean it.

The filter is blocked. Please clean it.

A foreign object is caught in the main brush. Please clean it.

There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/Xiaomi 

Home app, then try reconnecting.

Location permission is not opened. Please ensure the location permission on the Mi Home/Xiaomi Home app is opened.

Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.

5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.

The user name or passward of Wi-Fi is incorrect. Please ensure enter correct user name and passward.

Robot has low battery. Scheduled cleaning will  start after charging.

A foreign object might be caught in the main brush, side brush, or one of the main wheels. Stop the robot and 

remove any debris.

Turn off the robot and then reactivate it.

FAQ