Thomas QuickStick Family - Инструкция по эксплуатации - Страница 26

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Right to technical changes reserved.

 Warranty

Independently of the warranty obligations of the dealer arising 

from the sales contract, we offer the following guarantee on the 

appliance according to the conditions below:
1.   The warranty period is 24 months from the day of delivery 

to the first end user. This period is limited to 12 months for 

commercial use or equivalent operational demands. To pursue 

a claim, proof of purchase must be submitted.

2.  Within the warranty period we will rectify all substantial, 

verifiable functional inadequacies due to faulty design or 

material defects by either repairing the defective parts or 

replacing them at our discretion; the exchanged parts then 

become our property. The guarantee does not extend to easily 

broken parts such as glass, plastic, lights. Defects must be 

reported to us immediately upon detection within the warranty 

period. During the warranty period, the cost of labour and 

of spare parts needed to rectify the malfunctions will not be 

billed. In the case of unwarranted claims against our customer 

service centre, the costs incurred will be charged to the 

customer. Repair work at the customer’s location or installation 

site can only be requested in the case of large appliances. 

Other appliances must be sent to our nearest customer service 

centre, authorised repair shop, or to the factory.

3.   There is no warranty obligation in the case of minor deviations 

from product specifications which do not affect the value 

or usability of the product caused by chemical or electro-

chemical effects, or by water, or damage generally resulting 

from abnormal ambient conditions. In addition, no warranty 

claims are accepted for damage resulting from normal wear 

and tear, or from non-observance of the user manual or 

inappropriate use. 

4.   Any claim under warranty is also void if persons not 

authorised by us undertake any modifications or repairs to the 

appliance.

5.   Warranty services neither extend nor renew the warranty 

period for the appliance or any installed replacement parts: 

the warranty period for installed replacement parts ends 

along with the warranty period for the entire appliance.

6.   Additional or other claims, particularly those for compensation 

for damage caused outside of the appliance – providing there 

is no legally stipulated liability for this – are excluded.

We also offer you our customer service beyond the expiry of 

your warranty period. Please consult your dealer or contact our 

customer service department directly.