LG A9MULTI2X CordZero - Инструкция по эксплуатации - Страница 21

21

EN

PoinTs To CHeCk before ConTaCTing CUsToMer serviCe.

Please check once again if one of the following symptoms is present while using the product. The product may not be 

malfunctioning.

symptom

Cause

solution

The product does not 

operate.

is the battery fully discharged?

• 

Charge the battery.

is the product powered off?

• 

Press the power button to power on the product.

suction is too weak.

is the dustbin full of dust?

• 

Empty the dustbin.

is the filter clogged?

• 

Clean the pre-filter. If suction is still weak 

after cleaning the pre-filter, please contact the 

customer service department for advise

is the inlet clogged?
is there a foreign object on the 

rotating brush of the inlet port?

• 

Make sure to remove any foreign objects (thread, 

hair) from the rotating brush.

The unit does not 

appear to be charging.

is the power adapter connected 

to the charging station?

• 

Make sure that the adapter is properly plugged 

into the charging station.

is the power cord plugged into 

the outlet?

• 

Make sure that the power cord is properly 

plugged into the power outlet.

is there any foreign object on the 

charging terminals?

• 

Remove any foreign objects from the charging 

terminals with a dry cloth.

Hot air is expelled 

from the unit.

is it operating properly?

• 

The hot air originates from cooling of the motor 

and is not a sign of malfunction.

a strange odor is 

coming from the 

product.

Did you purchase the cleaner 

within the last 3 months?

• 

The cleaner may emit a smell of rubber for about 

3 months after purchase.

is it operating properly?

• 

If the cleaner is working fine, it is not malfunctioning.

is the dustbin full of dust?

• 

Also, dust in the bin may cause some odor. Empty 

the bin and clean it.

are there any foreign objects in 

the filter?

• 

The filter may emit an odor if it has not been 

cleaned for some time. Clean both the pre-filter 

and the exhaust filter.

is the Pre-filter wet?

• 

Washing the pre-filter with water and not leaving 

it long enough to dry completely may cause it 

to smell. Make sure to dry it completely before 

reassembling it on the cleaner.

is the exhaust filter wet?

• 

Washing the exhaust filter with water and not 

leaving it long enough to dry completely may 

cause it to smell. Make sure to dry it completely 

before reassembling it on the cleaner.

The cleaner makes too 

much noise.

is it operating properly?

• 

Different levels of noise is normal during 

operation due to three power settings. It is not a 

sign of malfunction.

The unit powers off 

too soon.

is the battery fully charged?

• 

The battery must be fully charged before cleaning. 

If the problem persists even though the battery is 

fully charged, and the pipes and attachments are 

clear from obstructions, then please contact LG 

customer service 

is there any foreign substance 

in the body of the product, 

extension pipe, or inlet port?

• 

Remove the foreign objects from the body of the 

product, Extension pipe, or Inlet port.

The rotating brush 

does not rotate.

is the brush properly attached?

• 

Remove the brush, clean it if necessary  and 

attach it again.

are there any foreign objects on 

the rotating brush?

• 

Remove any foreign objects from the rotating 

brush.