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12
6 Troubleshooting
Customer service and type plate
If none of the above causes apply and you cannot
rectify the fault yourself, please contact your nearest
customer service department (see enclosed list
for addresses). State the
type designation
1
, service
number
2
and
appliance number
3
as given on the type
plate, so as to ensure rapid, accurate servicing. The type
plate is located inside the appliance on the left-hand side.
Your appliance is designed and manufactured in such a way
as to provide fault.free operation and a long service life.
Nevertheless, if a fault should occur during operation, please
check whether the fault is due to incorrect operation. In this
case we have to charge you for any costs incurred also
within the warranty period.
You can eliminate the following faults yourself by checking
the possible causes:
Fault
possible cause and remedy
Appliance not working
- Is the appliance switched on properly?
- Is the mains plug properly inserted in the socket?
- Is the socket fuse intact?
The interior light does not come on
- Is the refrigerator compartment switched on?
- The bulb is defective. Change the bulb as described in
“Interior light”.
Interior light on when Cool-Plus activated:
- This is necessary from a technical point of view and is
quite normal.
- To be able to ensure that the Cool-Plus function works
entirely as it should, the defective light bulb should be
replaced as soon as possible.
Loud running noise
- Is the appliance standing firmly on the floor, or does the
compressor cause nearby items of furniture or objects to
vibrate? If necessary, move the appliance slightly, align by
adjusting the adjustable feet, or move bottles and contain-
ers apart.
-
Burbling noises
are normal. These are caused by the refrig-
erant flowing round the refrigerant circuit.
A short
clicking sound
: This will be heard whenever
the refrigeration unit (the motor) switches on or off automati-
cally.
Motor noise:
This will be slightly louder for a brief period
when the refrigeration unit switches on.
Temperature is not cold enough
- Is the temperature controller set correctly? (Set colder as
needed).
- Is the appliance door properly closed?
- Is there sufficient ventilation?
Unblock ventilation grill as needed.
- Is the ambient temperature too hot? (see “Conditions”
section)
- Has the appliance been open too often or for too long?
- Wait as needed, whether the required temparture has
been set on its own.
Freezer
compartment*
Do not use any elec-
trical heating or steam
cleaning appliances,
defrosting sprays, open
flames or metal objects
to remove ice. Risk of
injury and damage to the appliance.
To accelerate the defrosting process, put a pan with warm,
not boiling water into the compartment.
How to defrost:
W
Switch off the appliance: Disconnect from the mains or
- Turn the temperature setting to the “0” position.
W
Remove frozen goods, put into newspaper or blankets and
stored in a cool place.
W
Leave the compartment and appliance door open during the
defrosting process.
W
Collect defrosting water with a sponge or cloth. Then
clean the appliance.
Cleaning
W
Before cleaning, always switch off the app-
liance. Disconnect from the mains or un-screw
or switch off the fuse.
W
Wash shelves, glass plates and other options by
hand.
W
Clean the outer walls, inside and appliance by hand with
lukewarm water and a little detergent. Because of the risk
of injury and damage to the appliance, steam cleaning
equipment should not be used.
W
Never use abrasive or scouring sponges. Do not use con-
centrated cleaning agents and never use abrasive or acid
cleaners or chemical solvents.
W
We recommend using a soft cloth and an all-purpose clea-
ner with a neutral pH value. Only use food safe cleaning
materials inside the appliance.
W
For stainless-steel appliances*:
- Clean the side panels and door surfaces with a clean and
soft cloth. If necessary, use a moist cloth (water + deter-
gent). Alternatively, use a micro-fibre cloth.
W
Ensure that no cleaning water penetrates into the electri-
cal components, drain gulley* or ventilation grilles. Wipe
the appliance dry.
W
Do not damage or remove the type plate on the inside of
the appliance. It is very important for servicing purposes.
W
Clean the
drain hole
on the rear wall above the vegetable
bins often Fig.
A
, arrow.
If necessary, clean with a thin object, e.g. a cotton swab or
similar.
W
Ensure that none of the wires or other components are
dislodged, bent or damaged.
W
Then connect/switch on the appliance.
If the appliance is to be left switched off
for any length of
time
, empty the appliance, disconnect from the mains, clean
as described above and leave the door open so as to avoid
odours.
5 Defrosting, cleaning
* Depending on model and options
Defrosting
Appliances without freezer compartment defrost automatically.
The moisture occurring at the back wall of the refrigerator
is carried outside the refrigerator into an evaporating dish
through the defrost water channel. The defrost water is
evaporated by the compressor heat - water droplets on the
rear wall depend on function and are completely normal.
W
At least ensure that the defrost water can always flow out
of through the outlet hole via the vegetable bin to the rear
wall (arrow in Fig. A) unhindered.
Характеристики
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