Laurastar S PURE PLUS - Инструкция по эксплуатации - Страница 25

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over, transportation of the appliance from the user’s 
place of residence to Laurastar’s premises, and return 
transportation, shall be carried out at the user’s risk.

3. Term of validity

This guarantee is only valid for the entitlements that 
it accords to the user and that the user has asserted 
against Laurastar within the guarantee term.
The guarantee term is one year for countries that are 
not members of the European Union and two years 
for European Union Member States and Switzerland, 
calculated from the date of delivery of the appliance 
to the user. If defects are notifi ed after the guarantee 
term has come to an end, or if the documents or items 
of evidence that are necessary to assert the defects 
in accordance with the present declaration are not 
present until after the end of the guarantee term, the 
user shall not hold any rights or entitlements by virtue of 
this guarantee.

4. Immediate notifi cation of defects

When the user discovers a defect in the appliance, 
he / she undertakes to communicate this to Laurastar 
without delay. If the user does not do so, he / she shall 
lose the entitlements afforded by the present guarantee.

5. Methods for asserting entitlements arising 
from the present declaration

In order to assert the entitlements resulting from 
this guarantee, the user must contact the Laurastar 
Customer Service department, either :
• by telephone
• by e-mail
• by fax.

He / she must follow the instructions from the Customer 
Service department and send, at his / her own risk:

• the appliance with the defect(s)

• a copy of the purchase contract, of the invoice, of the 
till receipt or any other suitable document as evidence 
of the date or place of purchase.

The Customer Service department is available to 
provide any additional information on this subject.
You will fi nd other addresses for importers and offi cial 
service partners at www.laurastar.com.

If an appliance is returned to the Laurastar approved 
service centre when there is no defect present, the user 
shall be liable for thendispatch and return costs.

6. Laurastar™ after-sales service

If a Laurastar appliance is delivered to an agreed 
service centre foran intervention that is not covered by 
any warranty clause or after the warranty period, said 
intervention will be considered as a «out-ofwarranty 
repair» and shall be invoiced. Special clause only 
applicable in France:

In addition to the contractual guarantee detailed above, 
customers benefi t from the legal guarantee for hidden 
defects set out in Article 1641 et seq. of the French Civil 
Code.

Special clause only applicable in China/
Taiwan

The aforementioned guarantee does not apply if the 
faulty product return or request for repair or exchange 
is made in China/Taiwan, except if all of the following 
conditions apply:

1. The customer must provide all required evidence, 
such as the offi cial sales receipt, guarantee certifi cate, 
etc. in order to prove that the product in question was 
purchased from the offi cial sales channel in China/
Taiwan that is directly or indirectly authorised by 
Laurastar; and

2. A compulsory certifi cation sticker must be affi xed to 
the respective product by Laurastar with regard to its 
sale and use in China/ Taiwan.

Special clause only applicable in the 
Republic of Korea

The aforementioned guarantee does not apply if the 
faulty productreturn or request for repair or exchange 
is made in the Republic of Korea, except if all of the 
following conditions apply:

1. The customer must provide all required evidence, 
such as the offi cial sales receipt, guarantee certifi -
cate, etc. in order to prove that the product in question 
was purchased from the offi cial sales channel in the 
Republic of Korea that is directly or indirectly authorised 
by Laurastar; and

2. A compulsory certifi cation sticker that is specifi c to 
the Republic of Korea must be affi xed to the product in 
question.

3. The exclusion of the Republic of Korea from the inter-
national guarantee went into effect in June 2017.

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