Clage CEX 11/13 U 039525 - Инструкция по эксплуатации - Страница 11

11

CLAGE 

Problem

Cause

Solution

Water stays cold, digital 
display does not light up

Master fuse tripped

Renew or activate fuse

Safety pressure cut-
out tripped 

Contact customer service

Water stays cold, digital 
display does light up

Safety thermal cut-out 
tripped 

Contact customer service

Display flashes error mes-
sage “Er“ 

Control system has 
switched off

Switch fuse off and on. If “Er“ 
still flashes contact customer 
service

Flow rate of hot water too 
weak

Outlet fitting dirty or 
calcified

Clean shower head, jet regu-
lator or sieves

Fine filter dirty or 
calcified

Let clean fine filter by a spe-
cialist

Selected temperature is not 
reached , “MAX“ lights

Water flow rate too 
high

Reduce water flow rate at 
the tap

Selected temp. is not 
reached , “MAX“ does not 
light

Cold water has been 
added via the tap

Tap hot water only; set tem-
perature for use

Symbol “sun“ lights up

Inlet temperature 
exceeding nominal 
temperature 

Reduce inlet temperature

Appliance heats, the display 
does not light

Display plug not prop-
erly connected

Let fix correct position of 
display plug by customer 
service

4. Trouble-shooting and service

This instantaneous water heater was manufactured conscientiously and checked sever-
al times before delivery. Should malfunctions nevertheless occur, it is usually only due 
to a bagatelle. First attempt to switch the house fuses off and on again in order to reset 
the electronics. Next, try to remedy the problem with reference to the following table. 
In doing so, you will avoid unnecessary expense of customer service assistance.

Repairs must only be carried out by 
authorised professionals.
If a fault in your appliance cannot be 
rectified with the aid of this table, 
please contact the service organisa-
tion of your importer or the Central 
Customer Service Department. Please 
have the details of the typeplate at 
hand.

CLAGE GmbH
Customer Service

Pirolweg 1 – 5 
21337 Lüneburg 
Germany

Tel: 

+49 4131 8901-40 

Fax: 

+49 4131 8901-41 

Email:  service@clage.de

If the connection cable is damaged, it must be replaced with an original spare cable 
from the manufacturer by an authorised technician in order to avoid any hazards.
If you cannot rectify the fault with the aid of the troubleshooting table, please contact 
the custo mer service.