Kivi 24H740LW - Инструкция по эксплуатации - Страница 19

Troubleshooting

Smart TV 

is a technological device with software. In addition to malfunctions related to the hardware, in case 

of non-standard operation of the TV, first of all try to disconnect the TV for 30 seconds. If this is observed in 

joint work with other external devices (set-top box, router, etc.), we recommend you to disconnect the 

connected device.

2. When using cable TV (DVB-C) or a common house antenna, we 

recommend connecting without using a splitter (splitter). If possible, 

connect the TV to a different antenna cable.

Make sure Cable TV is selected under Settings - Channel - Channel 

Installation Mode.

Tune channels manually (manual tune will show signal level and quality).

Check the integrity of the cable.

Use a signal preamplifier.

Unstable or 

missing 

terrestrial / 

cable TV 

signal

1. Does not find 

channels, channels 

are shown with 

image distortion or 

sound interruptions 

(antenna)

1. For stable reception of DVB-T2 (digital) and ATV (analog) signals, we 

recommend using an outdoor antenna with an amplifier (gain of 30 dB or 

more).

     Additional power supply for the antenna input from the TV side is not 

provided and cannot be supplied through the USB ports of the TV.

Point the antenna towards the nearest TV tower.

If an indoor antenna is used, raise it higher, rotate it around its axis and 

move it indoors.

Make sure Antenna is selected under Settings - Channel - Channel 

Installation Mode.

Tune channels manually (manual tune will show signal level and quality). 

For a stable picture and sound, the indicators should be from 50% and 

higher.

Check the integrity of the cable.

2. Does not find 

channels, channels 

are shown with 

image distortion or 

sound interruptions 

(cable)

Troubleshooting

Using a web browser as a video viewer or listening to music can lead to its closure and malfunction of the TV as a 

whole.

Use multimedia apps that are content-responsive. For example, YouTube, Netflix, etc.

4. Connect the acoustics to the TV to the OPTICAL connector. In Settings - 

Device Settings - Sound - Digital Output - select Auto, Skip, PCM, etc. 

according to the supported mode. Follow the instruction manual of the 

acoustics for the correct order of connection and selection of the audio 

input.

Using the VOL button on the KIVI remote control, reduce the TV sound 

volume until it is completely muted. Using the remote control from the 

acoustics, increase the sound to the required level.

No sound 

output to 

external 

speakers

1. Connecting 

acoustics via 

Bluetooth

1. Connect the acoustics via Bluetooth through the Settings - Remotes and 

accessories - Add device menu. Follow the operating instructions for the 

acoustics to select the audio input and switch it to synchronization mode.

2. Connecting 

acoustics via HDMI

2. Connect the acoustics to the TV in the HDMI (ARC) connector.

In the menu Settings - Sound - Speakers select "External audio system".

In the Settings - Device Settings - Inputs - HDMI EDID Version - set the 

value to "EDID 1.4"

In Settings - Device Settings - Sound - Digital Output - select Auto, Skip, 

PCM, etc. according to the supported mode. Follow the instruction 

manual of the acoustics for the correct order of connection and selection 

of the audio input.

3. Connecting 

acoustics via AUX 

(3.5 headphone 

jack)

3. Make sure that the audio cable is fully connected to the TV in the 3.5 

(HEADPHONE) jack. Follow the instruction manual of the acoustics for the 

correct order of connection and selection of the audio input.

4. Connecting 

acoustics to optics

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EN