Rowenta RR7987WH - Инструкция по эксплуатации - Страница 40

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FAULT

SOLUTION

Cannot start the robot

•  Make sure the robot is connected to power supply.

•  Make sure the battery is fully charged.

The robot suddenly stops working

•  Check whether the robot is stuck or blocked by obstacles.

•  Check whether the battery is too low.

•  If the problem persists, please shut it down, wait for 3 seconds, and then restart it.

•  The appliance may be overheating :

ū Stop the appliance and leave cool for at least 1 hour.

ū If it overheats on repeated occasions, contact the Approved Services Centre.

Cannot charge the robot

•  Check whether the indicator on the charging dock is on (when the robot is not on 

the charging dock).

•  If not, check that the charger is properly connected or contact an Approved 

services Centre to change the charger.

•  Check whether the indicator on the charging dock is off and the indicator on the 

robot is flashing during charging.

•  Wipe dust off charging electrodes with dry cloth.

The charger is getting hot

This is perfectly normal. The vacuum cleaner can remain permanently connected to 

the charger without any risk.

The robot cannot return to the 

charging dock

•  Clear the charging dock of objects within 0.5m on the left and right sides and 

within 1.5m ahead.

•  Make sure that the robot starts cleaning from the charging dock without abnormal 

movement.

•  When the robot is near the charging dock, it can return faster. But if the charging 

dock is located far away, the robot will need more time to return. Please wait during 

its return.

•  Clean charging electrodes.

The cleaning schedule is not 

executed

•  Make sure the robot has been powered on.

•  Set the time and schedule the time for automatic cleaning with the app.

•  Make sure the appointment time has been set correctly.

•  Check whether the battery level is too low to start cleaning.

•  The robot will not start any scheduled cleaning when the task is being performed.

Suction whistling

•  Check the suction inlet for any obstruction.

•  Empty the dust box.

•  Clean filters.

•  Check whether filters are wet due to water or other liquids on the floor. Let filters 

dry naturally thoroughly before use.

•  The dust collector is not properly fitted :

ū re-position it correctly.

•  The intake head is clogged : 

ū remove the power-brush and clean it.

The rolling brush does not rotate

•  Clean the rolling brush.

•  Check whether the rolling brush and the brush cover are installed correctly.

Abnormal action or sweep route of 

the robot

•  Carefully clean the sensor with dry cloth.

•  Restart the robot.

No water released during mopping

•  Make sure there is enough water in the water tank.

•  Check whether the mop module is installed correctly.

•  Check whether the water outlet is blocked.

The robot cannot connect to your 

Wi-Fi network

Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this 

equipment does not support 5GHz bands.

6.

6.

According to model: *

When the robot fails, the red indicator on the robot will blink. Please check on the App the 

stated error code.

Error code

Solution

Error 1: Collision bumper is stuck, please 

check.

The collision bumper is stuck. Please tap repeatedly to remove foreign matters. 

If there is no foreign matter, please relocate it and then start it.

Error 2: A wheel is stuck. Please check 

whether any foreign matter is stuck in the 

wheel, or move it to near its home position 

to start it.

If any wheel is stuck, please check whether any foreign matter is stuck in the 

wheel, or move it to near its home position to start it.

Error 3: A side brush is stuck, please check. The side brush may be entangled with foreign matters. Please clean and restart it.
Error 4: The rolling brush is stuck. Please 

remove and clean it.

The rolling brush may be entangled with foreign matters. Please remove and 

clean it, its connections, its cover and the suction inlet.

Error 5: The robot is trapped. Please clear 

obstacles around.

The robot is trapped. Please clear obstacles around.

Error 6: The robot is trapped. Please move it 

near its home position to start it.

The robot may be suspended. Please relocate it and start. If the anti-drop sensor is 

too dirty, it may also cause the fault. Please wipe the anti-drop sensor to eliminate 

the fault.

Error 7: A wheel is suspended. Please move 

it to near its home position to start it.

A wheel is suspended. Please move it to near its home position to start it.

Error 8: The battery level is too low, and the 

robot is about to shut down automatically.  

Please charge it.

The battery level is too low, and the robot is about to shut down automatically. 

Please charge it.

Error 10: Optical flow sensor dirty, Please 

wipe it.

The optical flow sensor is covered by dust. Please wipe it.

Error 11: The recharge sensor is blocked. 

Please wipe it.

The recharge sensor is covered by dust. Please wipe it.

Error 12: The follow-wall sensor is blocked. 

Please wipe it.

The follow-wall sensor is blocked. Please wipe it.

Error 13: The robot is tilted. Please put the 

robot on the horizontal ground to start.

The robot is tilted during startup. Please put the robot on the horizontal ground 

to start.

Error 14: Please install the dust box and 

filters back.

Please install the dust box and filters back, and make sure that filters and the dust 

box are installed in place. Then please restart the robot.

Error 17: Restricted area detected. Please 

relocate it to start.

The robot is too close to a restricted area during starting. Please relocate it to start.

Error 18: The laser cover is stuck. Please 

check.

The pressure sensor for laser cover is pressed or stuck. Please relocate it to start.

Error 19: The laser sensor is stuck or twisted, 

please check.

The laser distance sensor is stuck by foreign matter. Please clear it.

Error 20: The laser sensor may be blocked, 

please check.

The laser distance sensor is blocked, please clear the blocking. Too spacious 

environment and multi-reflection environment such as metal mirrors also affect 

the normal operation of a laser distance sensor. Please relocate it to art.

Error 21: Please clear obstacles around the 

charging dock.

The robot may be stuck or trapped. Please clear obstacles around the robot.