DREAME Robot Vacuum-Mop F9 White (RVS5-WH0) - Инструкция по эксплуатации - Страница 14

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FAQ

Problem Type

Vacuum-mop does not turn on

Vacuum-mop does not recharge

Vacuum-mop does not return to charging dock 

Vacuum-mop is malfunctioning

Vacuum-mop makes a strange noise

Vacuum-mop no longer cleans efficiently or 

leaves dust behind 

Vacuum-mop cannot connect to Wi-Fi

Solution

The charging dock is not receiving power. Please confirm that both ends of the power cord are 

plugged in correctly.

Poor contact, clean the charging contacts of the charging dock and the vacuum-mop. 

There are too many obstructions around the charging dock. Place the charging dock in a more 

open area.

Please clean the dock's signaling area. 

A foreign object might be caught in the brush, side brush, or one of the main wheels. 

Stop the vacuum-mop and remove any debris.

The dust bin is full. Please clean it.

The filter is blocked. Please clean it.

A foreign object is caught in the brush. Please clean it.

Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.

There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest 

version of the app, then try reconnecting. 

Turn off the vacuum-mop and then reactivate it.

Battery level is low. Recharge the vacuum-mop at the charging dock, then try again.

The ambient temperature is too low (below 0°C) or too high (above 50°C). The operating 

temperature of the vacuum-mop is 0°C to 40°C.