Monster ROC Sport SuperSlim In-Ear (137047-00) - Инструкция по эксплуатации - Страница 8

FORMAL WARRANTY CLAIM
HOW TO MAKE A CLAIM

. In the event of a Product 

Defect, You must follow these instructions: (1) Call 
Monster within two (2) months after You discover 
a Product Defect (or should have discovered it, 
if such Product Defect was obvious); (2) Give a 
detailed explanation of how the damage occurred; 
(3) Obtain a Return Authorization Number; (4) 
Return the Product, shipping prepaid by You (to  
be refunded if You are entitled to a remedy under  
the Scope of this Limited Warranty), to Monster  
for verification of damage, along with a copy of  

Your original sales receipt or proof of purchase

(invoice or packing slip) for such Product, the 
completed claim form, and printed Return 
Authorization Number on the outside of the  
return package (the claim form will include 
instructions for return).

TELEPHONE NUMBERS

. If You bought the Product 

in the 

United States

 (1-877-800-8989), 

Latin 

America

 (

Mexico

 011-882-800-8989), or 

Asia 

Pacific

 (

China

 400-820-8973), contact Monster, LLC 

via postal service at 455 Valley Drive, Brisbane, CA 
94005 

(PLEASE NOTE THAT MONSTER DOES NOT 

ACCEPT PRODUCTS SHIPPED TO THIS ADDRESS –  

FOLLOW INSTRUCTIONS IN “HOW TO MAKE 

A CLAIM” ABOVE)

. If You bought the Product 

in Australia, contact Monster’s agent, Convoy 

International Pty Ltd (02 9700 0111), Unit 7,  

1801 Botany Rd, Banksmeadow, NSW 2019 

Australia. If You bought the Product anywhere 

else, contact Monster Technology International 
Ltd., Ballymaley Business Park, Gort Road, Ennis, 
Co. Clare, Ireland. You can use one of the following 
telephone numbers: 

United States

   1-877-800-8989 

 Canada

   866-348-4171 

Mexico

   011-882-800-8989 

China

   400-820-8973 

Ireland

   353 65 68 69 354 

Austria

   0800296482 

Belgium

   0800-79201 

Denmark

   8088-2128 

Finland

   800-112768 

France

   0800-918201 

Germany

   0800-1819388 

Greece

   00800-353-12008 

Italy

   800-871-479 

Netherlands

   0800-0228919 

Norway

   800-10906 

Russia

   810-800-20051353 

Spain

   900-982-909 

Sweden

   020-792650 

Switzerland

   0800834659 

Czech Republic

   800-142471 

United Kingdom

   0800-0569520

FURTHER PROCEEDINGS

. Monster will determine 

whether a Product Defect existed. Monster may, 
at its discretion, direct You to obtain a repair 
estimate at a service center. If a repair estimate is 
required, You will be instructed on how to properly 
submit the estimate and the resulting invoice to 
Monster for payment. Any fees for repairs may be 
negotiated by Monster.

TIMING

. If You bring a Formal Warranty Claim and 

fully comply with all terms and conditions of this 
Limited Warranty, Monster will use its best efforts 
to provide You with a remedy within thirty (30) 
days after receipt of Your Formal Warranty Claim  

(if You reside in the United States – forty-five (45) 
days if You reside elsewhere), unless obstacles 
outside Monster’s control delay the process.

* Our goods come with guarantees that cannot be 

excluded under the Australian Consumer Law. You 
are entitled to a replacement or refund for a major 
failure and compensation for any other reasonably 
foreseeable loss or damage. You are also entitled to 
have the goods repaired or replaced if the goods 
fail to be of acceptable quality and the failure does 
not amount to a major failure.

Ver.121912 – GLOBAL  

©2003–2014 Monster, LLC

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