Audio-Technica ATH-AR5BT Black - Инструкция по эксплуатации - Страница 15

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Troubleshooting

Problem

Solution

Power is not supplied.

• Charge the product.

Unable to pair.

• Devices that communicate using 

Bluetooth ver. 2.1+EDR or higher can be 

used with the product.

• Place the product and the 

Bluetooth device within 1 m (3.3') of each other.

• Set the profiles for the 

Bluetooth device. For procedures on how to set 

profiles, refer to the 

Bluetooth device’s user manual.

Unable to pair using NFC.

• Make sure your device is an NFC-compatible 

Bluetooth device.

• Turn on your NFC-compatible 

Bluetooth device’s NFC feature.

• Touch the product to the correct location of your NFC-compatible 

Bluetooth 

device.

• Depending on the NFC-compatible 

Bluetooth device you are using, the NFC 

sensitivity may not be strong enough to connect to the product with just 
one touch. In this case, refer to the NFC-compatible 

Bluetooth device’s user 

manual.

• Depending on the NFC-compatible 

Bluetooth device you are using, it may 

take some time to communicate via NFC. Keep the product and your NFC-
compatible 

Bluetooth device touching until the connection is completed.

• Remove your NFC-compatible 

Bluetooth device from its case so that it can 

communicate via NFC.

No sound is heard / Sound is faint. • Turn on the power of the product and the 

Bluetooth device.

• Turn up the volume of the product and the 

Bluetooth device.

• If the 

Bluetooth device is set to the HFP/HSP connection, switch to the A2DP 

connection.

• Remove obstacles between the product and the 

Bluetooth device and place 

them closer together.

• Switch the output of the 

Bluetooth device to the Bluetooth connection.

Sound is distorted / Noise is heard 
/ Sound cuts out.

• Turn down the volume of the product and the 

Bluetooth device.

• Keep microwaves and other devices such as wireless routers away from the 

product.

• Keep TVs, radios, and devices with built-in tuners away from the product. 

These devices can also be affected by the product.

• Turn off the equalizer settings of the 

Bluetooth device.

• Remove obstacles between the product and the 

Bluetooth device and place 

them closer together.

Sound cuts out when using the 
aptX codec.

• Adjust your 

Bluetooth device’s settings to disable the aptX codec.

Cannot hear the voice of the caller 
/ Voice of the caller is too quiet.

• Turn on the power of the product and the 

Bluetooth device.

• Turn up the volume of the product and the 

Bluetooth device.

• If the 

Bluetooth device is set to the A2DP connection, switch to the HFP/HSP 

connection.

• Switch the output of the 

Bluetooth device to the Bluetooth connection.

The product cannot be charged.

• Securely connect the included USB charging cable and charge the product.

• For details about how to operate your 

Bluetooth device, refer to the device’s user manual.

• If the problem still remains, reset the product. To reset the product, refer to “Reset function” (p.12).