HP DeskJet Plus 4120 - Инструкция по эксплуатации - Страница 3

English

Help and tips for Wi-Fi and connectivity

If the software is unable to find your printer during setup, check the following conditions to resolve 
the issue.

Printer Wi-Fi setup mode timed out

If the blue Wi-Fi light is not blinking, the printer might 

not be in Wi-Fi setup mode. Restart setup mode:

1. Press 

 and 

 at the same time. Watch for the 

Power button to briefly flash, then release the 

buttons. The Wireless light will blink blue. 

2. Wait for one minute. Close and reopen HP 

Smart, and then try connecting again.

Computer or mobile device too far from 

printer

Move your computer or mobile device closer to the 

printer. Your device might be out of range of the 

printer’s Wi-Fi signal.

Computer connected to a Virtual Private 

Network (VPN) or remote work network 

Disconnect from a VPN before installing HP Smart 

software. You can’t install apps from the Microsoft 

Store when connected to a VPN. 

Connect to the VPN again after finishing printer setup. 

Note: Consider your location and the security of the 

Wi-Fi network before disconnecting from a VPN.  

Wi-Fi turned off on computer (computer 

connected by Ethernet)

If your computer is connected by Ethernet, turn on 

the computer’s Wi-Fi while setting up the printer. 

You don’t need to disconnect the Ethernet cable.

Bluetooth and location services are 

turned off on your mobile device

If setting up with a mobile device, turn on Bluetooth 

and location services. This helps the software find 

your network and printer.  

Note: Your location is not being determined and 

no location information is being sent to HP as part 

of the setup process.  

Solution

Potential Issue

hp.com/support

Help and Support

For printer information, troubleshooting,  

and videos, visit the printer support website.

The information herein is subject to change without notice.