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10
en
Troubleshooting
h
The following table contains solutions to problems or faults which may occur during
operation of the appliance and that can be easily rectified at home. If you are not satis
fied with the solutions provided here, please contact our Customer Service department.
Further customer service information can also be found online:
www.tassimo.com
Problem
Cause
Solution
The appliance is not
working and none of the
display elements (LEDs)
are lighting.
The appliance has no
power supply.
Check to see whether the appliance is con
nected to the mains.
The appliance is not
switched on.
Make sure the appliance has been switched on.
The brewing starts,
however there is no
beverage dispensed.
The water tank is not
inserted correctly.
Check that the water tank is correctly inserted.
The water tank was
removed during the
brewing stage or there is
air in the system.
Start the cleaning process with the yellow
Service T DISC. Please refer here to the section
â
First Time Use
, Steps 2 – 14.
The float in the water
tank is stuck.
Clean the water tank and free the float.
The brewing will not
start.
No T DISC inserted.
Check that a T DISC has been inserted.
The appliance does not
recognise the T DISC bar
code.
Clean the T DISC reading window with a soft,
damp cloth.
Smooth out the foil of the T DISC with your
finger so that the bar code can be read.
Use a new T DISC.
If the problem persists, contact the TASSIMO
careline.
The brewing unit is not
closed properly.
Clean the brewing unit with a soft, damp cloth,
paying particular attention to the lid area.
The appliance was
not switched on when
inserting the T DISC.
Switch on the appliance before inserting the
T DISC
The brewing unit cannot
be closed.
The piercing unit and/
or the T DISC support
have not been correctly
inserted.
Press the piercing unit into its holder using
both thumbs and check the position of the
T DISC support.
The T DISC has not been
correctly inserted.
Replace the damaged T DISC with a new one.
Place the T DISC with the printed side facing
downwards so that the tab is resting in the
intended slot.
The brewing unit is not
closed properly.
Clean the brewing unit with a soft, damp cloth,
paying particular attention to the lid area.
Press the lid down until it audibly clicks into
place.
