Segway-Ninebot MAX G2 E - Инструкция по эксплуатации - Страница 7

Common Failures

6

Possible causes

Error code

Solution

10

Bluetooth communication failure

Check the connection of dashboard communication wire and 
control cable, or contact after-sales service or an authorized dealer.

11

Abnormal 1A phase current 
sampling of motor

Please contact after-sales service or an authorized dealer.

12

Abnormal 1B phase current 
sampling of motor

Please contact after-sales service or an authorized dealer.

13

Abnormal 1C phase current 
sampling of motor

Please contact after-sales service or an authorized dealer.

14

Abnormal throttle hall sampling

Check whether the throttle is pressed when powered on, or 
contact after-sales service or an authorized dealer.

15

Abnormal brake hall sampling

Check whether the brake lever is squeezed when powered on, 
or contact after-sales service or an authorized dealer.

18

Abnormal motor hall signal

Check whether the hall socket is loose, or contact after-sales 
service or an authorized dealer.

23

Default battery SN

Please contact after-sales service or an authorized dealer.

24

Abnormal default voltage

Check whether the connection wire of battery to controller is loose,
or contact after-sales service or an authorized dealer.

26

Abnormal data writing/reading

Please contact after-sales service or an authorized dealer.

31

Incorrect FLASH operation

Please contact after-sales service or an authorized dealer.

35

Default KickScootery SN

Check whether KickScooter still keeps default SN.

39

Abnormal battery temperature

Check the working environment of battery, or contact after-sales 
service or an authorized dealer.

40

Abnormal controller NTC

Overheated controller, or contact after-sales service or an 
authorized dealer.

41

Abnormal motor NTC

Please contact after-sales service or an authorized dealer.

45

Abnormal mother wire current 
sampling

Please contact after-sales service or an authorized dealer.

21

Battery communication failure

Check whether the wire connected with the battery communication
 wire and controller is loose, or contact after-sales service or 
an authorized dealer.

Trademark

5

Ninebot is the trademark of Ninebot (Beijing) Tech Co., Ltd; Segway and the Rider Design are the registered trademarks of 
Segway Inc., App Store, Apple Logo, Apple, Apple Find My, Apple Watch, Find My, iPhone, iPad, iPadOS, Mac, macOS and 
watchOS are trademarks of Apple Inc. IOS is a trademark of Cisco and is used under license. Android, Google Play and the 
Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by 
Bluetooth SIG, Inc. and any use of such marks by Segway-Ninebot is under license. Other trademarks and trade names are 
those of their respective owners. 

The KickScooter is covered by relevant patents. For patent information, go to http://www.segway.com

We have attempted to include descriptions and instructions for all the functions of the KickScooter at the time of printing. 
However, due to constant improvement of product features and changes of design, your KickScooter may difer slightly 
from the one shown in this document. Scan the QR code or visit the Apple App Store (iOS) or the Google Play Store 
(Android) to download and install the App.

Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions 
mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and 
functionality of the KickScooter product and documentation without prior notice.

© 2023 Ninebot (Beijing) Tech Co. Ltd. All rights reserved.

（※

The Segway-Ninebot App can support KickScooter with built-in Bluetooth)

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