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Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit
for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The iron does not
produce any steam.
There is not enough water in
the water tank.
Fill the water tank beyond the MIN
indication. Press and hold the steam trigger
until steam comes out. It may take up to 30
seconds until steam comes out.
You did not press the steam
trigger.
Press and hold the steam trigger until steam
comes out.
The steam function has
been disabled until you
have performed the Calc-
Clean process.
Perform the Calc-Clean process to restore
the steam function. (see chapter ' Cleaning
and maintenance')
The water tank is not placed
in the appliance properly.
Fit the water tank back into the appliance
firmly ('click').
At the start of your ironing
session, the steam trigger
has not been pressed long
enough.
Press and hold the steam trigger until steam
comes out. It may take up to 30 seconds
until steam comes out.
The light of the CALC-
CLEAN button flashes
and the appliance beeps.
This is the Calc-Clean
reminder.
Perform the Calc-Clean after the Calc-
Clean reminder is given (see chapter
'Cleaning and maintenance').
No steam comes out of
the soleplate, the light of
the CALC-CLEAN button
flashes and the appliance
beeps.
You have not done or have
not completed the Calc-
Clean process.
Perform the Calc-Clean process to enable
the steam function again (see chapter
'Cleaning and maintenance').
The appliance has
switched off.
The safety auto-off function
is activated automatically
when the appliance has not
been used for more than 5
minutes.
To activate the appliance again, press the
on/off button. The appliance then starts to
heat up again.
The appliance produces
a loud pumping sound.
The water tank is empty.
Fill the water tank with water and press the
steam trigger until the pumping sound
becomes softer and steam comes out of the
soleplate.
Water droplets come out
of the soleplate.
After the Calc-Clean process
remaining water may drip
out of the soleplate.
Wipe the soleplate dry with a piece of cloth.
If the Calc-Clean light still flashes and the
appliance still beeps, perform the Calc-
Clean process (see chapter 'Cleaning and
maintenance').
The Calc-Clean process has
not been completed.
You have to perform the Calc-Clean
process again (see chapter 'Cleaning and
maintenance').
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