Samsung UE40J5000AUXRU - Инструкция по эксплуатации - Страница 48

English - 14

Issues

Solutions and Explanations

There is no picture/video.

•

Check cable connections (remove and reconnect all cables connected to the TV and 
external devices).

•

Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to 
match the connections to the TV input. For example, if an external device’s output is 
HDMI, it should be connected to an HDMI input on the TV.

•

Make sure your connected devices are powered on.

•

Be sure to select the TV’s correct source by pressing the 

SOURCE

 button on the 

remote control.

•

Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection 

The TV is not receiving all 
channels.

•

Make sure the Aerial cable is connected securely.

•

Please try 

Setup

 (Initial setup) to add available channels to the channel list. Go to 

MENU

 - 

System - Setup

 (Initial setup) and wait for all available channels to be 

stored.

•

Verify the Aerial is positioned correctly.

The picture is distorted: 
macro block error small 
block, dots, pixelization

•

Compression of video contents may cause picture distortion, especially on fast 
moving pictures such as sports and action movies.

•

A low signal can cause picture distortion. This is not a TV issue.

Others

The picture will not display 
in full screen.

•

HD channels will have black bars on either side of the screen when displaying up 
scaled SD (4:3) contents.

•

Black bars on the top and bottom will appear during movies that have aspect ratios 
different from your TV.

•

Adjust the picture size options on your external device or TV to full screen.

The remote control does 
not work.

•

Replace the remote control batteries with the poles (+/–) in the right direction.

•

Clean the sensor’s transmission window on the remote.

•

Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable/set top box 
remote control doesn’t turn 
the TV on or off, or adjust 
the volume.

•

Programme the Cable/Set top box remote control to operate the TV. Refer to the 
Cable/Set top box user manual for the SAMSUNG TV code.

A “

Mode Not Supported

” 

message appears.

•

Check the supported resolution of the TV, and adjust the external device’s output 
resolution accordingly.

There is a plastic smell 
from the TV.

•

This smell is normal and will dissipate over time.

The TV 

Signal Information

is unavailable in the 

Self 

Diagnosis

 Test menu.

•

This function is only available with digital channels from an Aerial / RF / Coax 
connection.

TV is tilted to the right or 
left side.

•

Remove the stand base from the TV and reassemble it.

[UJ5000-40-48-RU]BN68-07425A-00L04.indb   14

2015-09-17   오후 5:12:56