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English - 12
Troubleshooting
(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting
tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
Issues
Solutions and Explanations
Picture Quality
First of all, please perform the
Picture Test
and confirm that your TV is properly
displaying test image. (go to
MENU
-
Support - Self Diagnosis - Picture Test
) If the test
image is properly displayed, the poor picture may caused by the source or signal.
The TV image does not
look as good as it did in
the store.
•
If you have an analogue cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
•
Cable/Satellite subscribers: Try HD stations from the channel line up.
•
Aerial connection: Try HD stations after performing Auto tuning.
•
Many HD channels are up scaled from SD (Standard Definition) contents.
•
Adjust the Cable/Set top box video output resolution to 1080i or 720p.
•
Make sure you are watching the TV at the minimum recommended distance based
on the size and definition of the signal.
The picture is distorted:
macroblock error, small
block, dots, pixelization
•
Compression of video contents may cause picture distortion especially in fast moving
pictures such as sports and action movies.
•
Low signal level or bad quality can cause picture distortion. This is not a TV issue.
•
Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on
analogue and digital TV.
Colour is wrong or missing.
•
If you’re using a component connection, make sure the component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
There is poor colour or
brightness.
•
Adjust the
Picture
options in the TV menu. (go to
Picture Mode / Colour /
Brightness / Sharpness
)
•
Adjust
Energy Saving
option in the TV menu. (go to
MENU
-
System - Eco
Solution - Energy Saving
)
•
Try resetting the picture to view the default picture settings. (go to
MENU
-
Picture -
Reset Picture
)
There is a dotted line on
the edge of the screen.
•
If the picture size is set to
Screen Fit
, change it to
16:9
.
•
Change cable/satellite box resolution.
[UJ4100_5100-RU]BN68-06489Q-00L04.indb 12
2015-03-19 오후 4:06:30
