Samsung UE24H4080AUXRU - Инструкция по эксплуатации - Страница 38

English - 13

English

Issues

Solutions and Explanations

No Picture, No Video

The TV will not turn on.

•

Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

•

Make sure the wall outlet is working.

•

Try pressing the 

POWER

 button on the TV to make sure the problem is not the remote. If the TV 

turns on, refer to “The remote control does not work” below.

The TV turns off automatically.

•

Ensure the 

Sleep Timer 

is set to 

Off

 in the 

Time

 menu.

•

If your PC is connected to the TV, check your PC power settings.

•

Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

•

No Signal Power Off

 turns off the TV if no signal has been received by the TV for a specified 

period time. 

Auto Power Off

 turns off the TV if there has been no user input in four hours.

There is no picture/video.

•

Check cable connections (remove and reconnect all cables connected to the TV and external 
devices).

•

Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the 
connections to the TV input. For example, if an external device’s output is HDMI, it should be 
connected to an HDMI input on the TV.

•

Make sure your connected devices are powered on.

•

Be sure to select the TV’s correct source by pressing the 

SOURCE

 button on the remote control.

•

Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection

The TV is not receiving all 
channels.

•

Make sure the Aerial cable is connected securely.

•

Please try 

Setup

 (Initial setup) to add available channels to the channel list. Go to 

MENU

 - 

System - Setup

 (Initial setup) and wait for all available channels to be stored.

•

Verify the Aerial is positioned correctly.

The picture is distorted: macro 
block error small block, dots, 
pixelization

•

Compression of video contents may cause picture distortion, especially on fast moving pictures 
such as sports and action movies.

•

A low signal can cause picture distortion. This is not a TV issue.

Others

The picture will not display in 
full screen.

•

HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) 
contents.

•

Black bars on the top and bottom will appear during movies that have aspect ratios different from 
your TV.

•

Adjust the picture size options on your external device or TV to full screen.

The remote control does not 
work.

•

Replace the remote control batteries with the poles (+/–) in the right direction.

•

Clean the sensor’s transmission window on the remote.

•

Try pointing the remote directly at the TV from 1.5~1.8m away.

The cable/set top box remote 
control doesn’t turn the TV on 
or off, or adjust the volume.

•

Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top 
box user manual for the SAMSUNG TV code.

A “

Mode Not Supported

” 

message appears.

•

Check the supported resolution of the TV, and adjust the external device’s output resolution 
accordingly.

There is a plastic smell from 
the TV.

•

This smell is normal and will dissipate over time.

The TV 

Signal Information

is unavailable in the 

Self 

Diagnosis

 Test menu.

•

This function is only available with digital channels from an Aerial / RF / Coax connection.

TV is tilted to the right or left 
side.

•

Remove the stand base from the TV and reassemble it.

There are difficulties 
assembling the stand base.

•

Make sure the TV is placed on a flat surface. If you cannot remove the screws from the TV, please 
use a magnetized screw driver.

[UH4000_5000-RU]BN68-05658M-05L04.indb   13

2014-08-20     9:18:43