Samsung QE43LS05TAUXRU - Инструкция по эксплуатации - Страница 47

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Intermittent Wi-Fi

• Make sure the TV has a network connection (

 >   

Settings

 > 

General

 > 

Network

 > 

Network Status

).

• Make sure the Wi-Fi password is entered correctly.

• Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m.

• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles 

between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, 
cordless phones, stone walls/fireplaces, etc.)

Single story

Multi story

Wireless access point

Wireless repeater

• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the 

MAC addresses of your modem or access point and the TV.

Video Apps problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select 

 >   

Settings

 > 

General

 > 

Network

 > 

Network Status

 > 

IP Settings

 > 

DNS setting

 > 

Enter manually

 > 

DNS Server

 > enter 8.8.8.8 > 

OK

.

• Reset by selecting 

 >   

Settings

 > 

Support

 > 

Device Care

 > 

Self Diagnosis

 > 

Reset Smart Hub

.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can 
remotely:

• Diagnose your TV

• Adjust the TV settings for you

• Perform a factory reset on your TV

• Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

1. 

Call the Samsung service centre and ask for remote support.

2. 

Open the menu on your TV, and go to the 

Support

 menu. (

 >   

Settings

 > 

Support

)

3. 

Select 

Remote Management

, then read and agree to the service agreements. When the PIN screen 

appears, provide the PIN number to the technician.

4. 

The technician will then access your TV.