TP-LINK TX401 10GE LAN - Инструкция по эксплуатации - Страница 10

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Appendix: Troubleshooting

T1. What should I do if the adapter is not detected?

•  You could find and download the driver at 

https://www.tp-link.com/download-center

T2. How to find the hardware version of the adapter?

•  The hardware version is printed on the product label on the package or the adapter. 

There is a character string “Ver:X.Y” (for example, Ver:2.0) in the Serial Number field, 
and the number X is the hardware version of the adapter.

•  Visit 

https://www.tp-link.com/faq-46.html

 and follow the second method to find the 

hardware version of the adapter.

T3. What should I do if PC cannot find the new hardware?

•  Restart your computer and try again. 
•  Check if the network adapter is inserted in the PCI Express slot properly. 
•  Reinsert the adapter or try to change another PCI Express slot.
•  Try inserting the adapter on a different computer.
•  Make sure you meet the minimum system requirements for the adapter and that the 

latest Windows and system updates are installed on your computer.

•  If the problem persists, contact our Technical Support.

T4. How to check if I have installed the driver for my adapter successfully 

or not?

1. 

On your computer, please right click the Computer icon and go to 

Manage

;