Synology(BDS70) - Инструкция по эксплуатации - Страница 33

Section 3. Limited Warranty and Remedies

3.1 Limited Warranty.

 Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of

material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's

published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software

contained in the product or purchased by Customer which shall be subject to the accompanying end user license

agreement provided with the Product. Synology provides no warranty for Refurbished Product sold as "as is" or with "no

warranty".

The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products

from Synology’s affiliate, resellers, and Synology-authorized distributors. The warranty set forth herein will terminate upon

Customer's sale or transfer of the Product to a third party.

3.2 Exclusions.

 The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed

or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way

misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external

factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with

cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not

limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or

workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been

damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or

other update made available to Customer by Synology, or because Customer implements, installs or uses any correction,

modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-of-

order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or

other accessory for which the Product is designed.

Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance

and functions by Synology. Synology may refuse to provide any warranty services, including but not limited to product

repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above

situations.

3.3 Warranty Support and Exclusive Remedy.

 If Customer gives notice of noncompliance with any of the warranties set

forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the

noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the

Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete

Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and

exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer

will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty

support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy

of the stored data before returning the Product to Synology. Synology may remove all information or data in the Product

while it performs the warranty services and shall not be responsible for or liable to any data loss therein. In addition,

Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive

or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed.

3.4 Return.

 For warranty claims, the Customer must return the complete Product to Synology in accordance with this

Section 3.4. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from

which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the

way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and

returned to Customer at Customer's expense. Any Product must be returned in the same condition as it was received from

Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof.

International shipping may be required depending on the Customer’s location, and Customer shall be responsible for

customs duties, clearance, and all other charges related to the replacement service. Customer is responsible for insurance

and risk of loss and/or damage with respect to returned items until they are properly received by Synology.

3.4.1 General Replacement Service.

 Any Product returned by Customer under Section 3.3 must be made in

accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. You may

see more information on the replacement procedure at 

How do I make a warranty claim for my Synology product?

3.4.2 Extended Warranty Plus Service.

(Only applicable to the Customer purchasing Extended Warranty Plus)

(a) 

Standard Direct Replacement

 service: Regarding Standard Direct Replacement service, the Customer must

return the nonconforming Product recognized by Synology to the designated return service center at Customer’s

expense first. The replacement will not be shipped until the nonconforming Product is received at Synology’s

designated return service center.

(b) 

Advanced Direct Replacement

 service: Regarding Advanced Direct Replacement service, Synology will ship the

replacement Product to the address specified by the Customer before the Customer returns the nonconforming

Product. Customer must return the nonconforming Product recognized by Synology to the corresponding return

service center at Customer’s expense within twenty-eight (28) calendar days from the date when the application is

successful and must provide a credit card authorization to serve as security. The credit card authorization will be