Samsung S27C310 (LS27C310EAIXCI) - Инструкция по эксплуатации - Страница 27

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Troubleshooting Guide

Chapter  06

Requirements Before Contacting Samsung 

Customer Service Centre

―

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, 
contact Samsung Customer Service Centre.

Product diagnosis (Screen issue)

If a problem occurs with the product screen, run 

Self Diagnosis

 to check that the product is working 

properly.

Checking the Resolution and Frequency

If a resolution that is not supported (see the 

Standard Signal Mode Table

) is selected, the 

Not Optimum 

Mode

 message may appear for a short time or the screen may not be displayed properly.

―

The displayed resolution may vary, depending on the PC system settings and cables.

Check the following.

Installation issue

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected 
to the product and PC.

The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the 
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the 
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the 
screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.
If a problem occurs with the product screen, run 

Self Diagnosis

 to check that the product is working 

properly.