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Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked questions or contact the Consumer Care Centre in your countr y.
Problem
Possible solution
The appliance does not
work.
Put the mains plug in the wall socket and press the on/off button on
the front of the appliance to switch on the appliance.
Make sure that the voltage indicated on the appliance corresponds to
the local mains voltage.
Fill the water reser voir with water.
Close the lid of the coffee bean chute.
When I use the grinder,
the coffee is too weak.
Make sure the number of cups you select with the 2-10 cups button
is consistent with the amount of water in the water reser voir. Please
keep in mind that the coffeemaker uses all the water in the water
reser voir.
Use the strength select button to set the coffee strength to ‘strong’.
When you use coffee beans, make sure you do not press the pre-
ground coffee button, as this switches off the grinder.
Use coffee beans of a stronger blend or flavour.
Make sure the selected number of cups is consistent with the amount
of water in the water reser voir.
When I use pre-ground
coffee, the coffee is too
weak.
Make sure the amount of pre-ground coffee in the filter is consistent
with the amount of water in the water reser voir. Please keep in mind
that the appliance uses all the water in the water reser voir.
Use ground coffee of a stronger blend or flavour.
To increase the coffee strength, increase the amount of pre-ground
coffee or decrease the amount of water.
The filter overflows
when I remove the jug
from the appliance while
it is brewing coffee.
If you remove the jug for more than 20 seconds during the brewing
process, the drip stop causes the filter basket to overflow. Also note
that the coffee does not reach its full taste before the end of the
brewing process. Therefore we advise you not to remove the jug and
pour out the coffee before the end of the brewing process.
The appliance continues
to drip long after the
brewing process has
ended.
The dripping is caused by condensation of steam. It is completely
normal that the appliance drips for some time.
If the dripping does not stop, the drip stop may be clogged. To clean
the drip stop, pull at the tab of the filter basket holder on the right
side of the of the coffeemaker to open the holder. Take out the filter
basket. Then rinse the filter basket and the drip stop under the tap.
If you remove the jug for more than 20 seconds during the brewing
process, the drip stop causes the filter basket to overflow.
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