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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice – even if the appliance is still under
guarantee!
Fault
Possible cause
Remedial action
Temperature differs greatly
from the set value.
In some cases it is adequate to switch off
the appliance for 5 minutes.
If the temperature is too high wait a few hours
and check whether the temperature has
approached the set value.
If the temperature is too low check
the temperature again the next day.
The light does not function.
The LED light is defective.
See chapter “Light (LED)” section.
Appliance was open too
long.
Light is switched off after
approx. 10 min.
When the appliance is closed and opened,
the light is on again.
Displays do not illuminate.
Power failure; the fuse has
been switched off; the mains
plug has not been inserted
properly.
Connect mains plug. Check whether the power
is on, check the fuses.
It is too cold in the cooling
compartment or the
hyperFresh compartment.
Increase the temperature in the cooling
compartment.
Increase the temperature in the hyperFresh
compartment.
The temperature in
the freezer compartment is
too warm.
Appliance opened
frequently.
Do not open the appliance unnecessarily.
The ventilation openings
have been covered.
Remove obstacles.
Large quantities of fresh
food are being frozen.
Do not exceed max. freezing capacity.
